Privacy policy

1. Basic information

The protection of your privacy when using our website is particularly important to us. Therefore, we inform you thoroughly about the processing of your personal data in the following.

The EU General Data Protection Regulation (GDPR), the Data Protection Act 2000 (DPA), the Data Protection Amendment Act 2018 and the Telecommunications Act 2003 (TKG 2003) serve to protect the right to personal data. We process your data exclusively on the basis of the statutory provisions.

The company responsible for processing your personal data is ETHERMA Elektrowärme GmbH, Landesstraße 16, 5302 Henndorf am Wallersee, Austria (e-mail:, tel: +43 (0) 6214/ 76 77).

2. Data security and data retention

ETHERMA Elektrowärme GmbH has taken appropriate technical and organizational measures to protect your data, including against accidental or intentional manipulation, loss, destruction and unauthorized access. The measures taken are subject to regular review and are continuously adapted to the state of the art.

The data will be stored and retained in personal form until the expiry of the warranty, guarantee, limitation and statutory retention periods applicable to the client; beyond this, until the termination of any legal disputes in which the data are required as evidence.

3. Contact form

Your personal data first name, last name, street, postal code, city, telephone number, company, e-mail address, activity will be transmitted to us via our mail server for the purpose of processing your request based on your consent given by sending the form, processed and stored by us. We therefore request this information in order to be able to provide you with the best possible support for your inquiry and to contact you directly.

For inquiries from Germany or the Benelux countries, your inquiry may be forwarded to our subsidiary in Germany (ETHERMA Deutschland GmbH, Carl-Zeiss-Ring 15a, 85737 Ismaning, GERMANY) or in the Netherlands (ETHERMA BENELUX B.V., Robijnstraat 6, 7554 TB Hengelo) for processing.

Your personal data first name, last name, street, postal code, city, telephone number, company, e-mail address, activity from our contact form will also only be disclosed to third parties (eg: partner dealers) if this is necessary for the purpose of processing the request.

There is no legal or contractual obligation to provide the personal data. Failure to provide it will only result in us not being able to process your request.

4. Server log files

For technical reasons, the following usage data, which your respective Internet browser transmits to our web server, is collected each time you access our website and stored in log files, the so-called server log files:

– Browser type and version
– Operating system used
– Website from which you visit us (referrer URL)
– Website you visit
– Date and time of your access
– Your Internet Protocol (IP) address

This anonymous data is stored separately from any personal data you may have provided and thus does not allow any conclusions to be drawn about a specific person. They are evaluated for statistical purposes in order to be able to optimize our Internet presence and our offers.

5. Cookies

5.1. Cookies use

This website uses cookies. We use cookies to personalize content and ads, provide social media features, and analyze traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected in the course of your use of the Services.

Cookies are small text files used by websites to make the user experience more efficient.

By law, we may store cookies on your device if they are strictly necessary for the operation of this site. For all other cookie types we need your permission.

This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

You can change or revoke your consent at any time from the cookie statement on our website.

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Please include your consent ID and date when contacting us regarding your consent.

Your consent applies to the following domains:

Cookie settings


Essential cookies enable basic functions and are necessary for the proper functioning of the website.


Statistics Cookies collect information anonymously. This information helps us understand how our visitors use our website.

Google Tag Manager

NameGoogle Tag Manager
ProviderGoogle Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
PurposeCookie from Google to control advanced script and event handling.
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Cookie Runtime2 years

Google Analytics

NameGoogle Analytics
ProviderGoogle Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
PurposeCookie from Google for website analytics. Generates statistical data about how the visitor uses the website.
Privacy policy
Cookie Name_ga,_gat,_gid
Cookie Runtime2 months


Marketing cookies are used by third-party vendors or publishers to display personalized advertisements. They do this by tracking visitors across websites.


ProviderHubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA
PurposeHubSpot is a user database management service provided by HubSpot, Inc. We use HubSpot on this website for our online marketing activities.
Privacy policy
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Cookie RuntimeSession / 30 minutes / 1 day / 1 year / 13 months


Content from video platforms and social media platforms is blocked by default. If cookies from external media are accepted, access to this content no longer requires manual consent.


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PurposeWird verwendet, um Vimeo-Inhalte zu entsperren.
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ProviderGoogle Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
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6. google analytics

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). The relationship with Google is based on an adequacy decision by the European Commission, as Google has a self-certification under the Privacy Shield, and a contract for commissioned data processing has also been concluded with Google.

When our website is called up, a connection to Google’s servers is established via software and data is transmitted to Google’s servers, which are partly located in the USA. Google Analytics also uses cookies to store information about the website user and to analyze the use of the website by website users. This website uses the function “Activation of IP anonymization”. This means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

According to Google, Google will use the collected data for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Detailed information on the handling of user data at Google Analytics can be found in the privacy policy of Google or Google Analytics.

Disable Google Analytics:

You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plugin available at the following link:

7. Use of links

ETHERMA’s websites contain links to websites that are not operated by ETHERMA and over whose security and content ETHERMA has no control. The data protection provisions of the respective website operator apply to these websites.

8. Your rights

If your consent is required for the processing of your data, we will process it only after your express consent. As a matter of principle, we do not process data of minors.

You have the right to revoke any consent you may have given for the processing of your personal data at any time. However, the lawfulness of the processing of your personal data until the revocation is not affected by the revocation.

In addition, you have the right to information, correction, deletion, restriction of processing and data transfer of your personal data by the responsible Catherine Reiter at any time at

Furthermore, you have the right to object to the processing of your personal data, in which case your personal data will no longer be processed.

Furthermore, you have the right to lodge a complaint with the data protection authority, Wickenburggasse 8-10, 1080 Vienna, e-mail:].